• How do I clean my sex toy?

  • We recommend to use a good water-based sex toy cleaner or any body-safe antibacterical product.

    It is very important to keep your toys in a clean space and disinfect them before using them.

  • What’s the best sex toy for him?

  • Some of the most popular male sex toys are the classic cock rings and the unmissable butt plugs! Unfortunately, in our opinion, men sex toys are underestimated and some of them are still unfairly forgotten like the Masturbator (a.k.a. pocket pussy) is. If you haven’t yet, you should definitely check it out!

  • What’s the best sex toy for her?

  • You can never go wrong with the Wand massager! Whether you are having fun alone or with a partner, it will always give you the thrill you're looking for. Also, if you like anal sex, butt plugs or anal beads are always a good idea to level up your nights.

  • How do I choose my first sex toy?

  • Would you rather go for something internal or external? A couple or solo toy? Whatever you choose, it is important to make sure you pick something you are comfortable with and don’t feel intimidated by. However, everyone’s needs and preferences are different which is why it can be helpful to explore a variety of options.

  • What about safety? 

  • Our products are all body-safe and CE & RoHS certified. However, we can all have different experiences even when using the same product. We recommend careful use, especially at the first experiences, and to make sure you do not have any allergies to silicone-made products. Do not forget to always be accompanied by water-based lubricant to get the best out of our toys!

    Most of our products are waterproof but be careful to the instructions in the description, some of them are splash-proof.

  • How long would it take for my sex toys to arrive?

  • Our shipping time is estimated between 5-7 days. You will receive a tracking number after your order is dispatched.


  • Do my sex toys have warranty?

  • All our products come with a 12 months warranty. 

    Check our refund policy for more information.

  • How do I use my sex toy?

  • All of our toys come with comprehensive instructions.
    You can also check out our very details products description for tips on how to take care and get the best out of your new toy.
    Feel free to chat with us if you have any questions on our Instagram @joytoyzstore !


  • Which payment methods do you accept?

  • You can pay with Mastercard, Visa, American Express, Shop Pay, Apple Pay, PayPal

  • Do you deliver overseas?

  • Yes, we offer international DHL shipping.

  • What will my package look like?

  • Discretion is one of our priorities. We always make sure the package doesn’t give an idea of what it contains.